Return and Refund
Thank you for purchasing a handmade piece crafted by skilled artisans. All our garments and textile products are hand block printed on 100% cotton.
Due to the handmade process, no two designs will exactly be the same. There may be minor variations in color and patterns as the products are handcrafted by artisans in small batches. These occasional variations in print are natural characteristics and not defects, making each piece unique!
We hope you love what you buy from us. However, should you have any size or product related concerns are happy to assist you.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the items from your home to the webshop are for your own account. These costs are approximately 7,25 Euro per package, consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.
To cancel your order, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good condition.
We recommend that you request a receipt as proof of postage or, even better, send your package using a secure or traceable method - such as PostNL Track & Trace. Please keep your proof of postage until you got a return confirmation from us per e-mail. You are also responsible for your return shipment until we have received it.
Follow these three steps for a smooth return proces:
1. Fill in the return form that was included in your package. In case you lost your return form you can request a new one from our customer service: email@example.com
2. Place this form in your parcel, along with your items.
3. Send your parcel to:
Tree Sea Studio
9743 AR Groningen
Once we have received your return you will receive a confirmation via e-mail. The refund amount will be returned to your account via the payment method you used for the purchase. The amount usually appears on your account within 2-7 working days. Note that your delivery costs for returning the items are not refundable.
Returning a giftIf you have received an item from our shop as a gift from someone and you want to return it, please send an e-mail to firstname.lastname@example.org and we will assist you.
We do not offer exchange, only refund.